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NimbusNexus Privacy Policy

This NimbusNexus Privacy Policy ("Privacy Policy") is part of the NimbusNexus Terms of Service ("Terms"). By accessing or using NimbusNexus (the "Services"), you agree to be bound by this Privacy Policy and the Terms, as well as any other referenced policies.

1. Information We Collect

When you interact with NimbusNexus, we may collect the following information:

  • Personal Information: This includes your name, email address, payment details, phone number, and any other information you provide when creating an account or using our services.
  • Technical Data: This includes your IP address, browser type, operating system, device identifiers, and usage data when accessing our website or services.
  • Communication Data: Any messages, feedback, or support inquiries you submit.

2. How We Use Your Information

We use your data for various purposes, including:

  • Service Provision: To provide, maintain, and improve our services, process transactions, and manage your account.
  • Communication: To respond to inquiries, send service updates, and provide customer support.
  • Legal Compliance: To comply with legal obligations and protect our legal rights, such as fraud prevention, data security, and law enforcement requests.
  • Marketing (with consent): To send promotional communications, which you can opt out of at any time.

3. Legal Basis for Processing (GDPR)

If you are located in the EEA, our legal basis for processing your personal data under the GDPR may include:

  • Consent: When you provide explicit consent for specific processing activities
  • Contractual Obligations: When the processing is necessary to fulfill a contract with you (e.g., providing our services).
  • Legal Obligations: When processing is required to comply with a legal obligation.
  • Legitimate Interests: When processing is in our legitimate business interest (e.g., improving services), unless overridden by your privacy rights.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information:

  • With Service Providers: We share data with third-party vendors (e.g., payment processors, hosting providers) who assist in delivering our services. These vendors are bound by confidentiality agreements.
  • Legal Compliance: We may disclose your data if required by law, legal process, or government request, or to protect our legal rights.

5. International Data Transfers (GDPR)

If you are located in the EEA, your personal data may be transferred outside of the EEA. When this occurs, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data in compliance with GDPR requirements.

6. Data Security

We use appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or destruction. This includes encryption, access controls, and regular security audits.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Afterward, your data will be deleted or anonymized.

8. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal data:

  • Access and Portability: The right to access your data and request a copy.
  • Rectification: The right to correct any inaccurate or incomplete data.
  • Deletion: The right to request the deletion of your data, subject to certain legal obligations.
  • Restriction or Objection: The right to restrict processing or object to certain processing activities.
  • Data Portability: The right to receive your data in a portable format.
  • Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

You can exercise your rights by contacting us at [email protected].

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to provide a personalized experience, analyze website traffic, and improve our services. You can manage your cookie preferences through your browser settings.

10. Children’s Privacy

NimbusNexus services are not directed toward individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or the law. We will notify you of any significant updates by posting the revised policy with the updated date on our website.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please email us at [email protected].

For EEA residents, you may also lodge a complaint with your local data protection authority.